Privacy policy

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is

Hilcona AG, based in Schaan in the Principality of Liechtenstein
Phone: +41 58 895 95 95
Email: data-protection@hilcona.com

The data protection coordinator of the controller is:

Birgit Schmidinger
Hilcona AG, based in Schaan in the Principality of Liechtenstein
Phone: +41 58 895 95 95
E-mail: data-protection@hilcona.com
www.hilcona.com

1. SCOPE OF THE PROCESSING OF PERSONAL DATA

We process personal data of our users only to the extent necessary to provide a functional website and our content and services and only if one of the legal bases specified in the General Data Protection Regulation (“GDPR“) applies.

2. DESCRIPTION AND SCOPE OF DATA PROCESSING

Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer. The following data is collected:

Information about the browser type (and its version), the operating system, the Internet service provider, the IP address, the date and time of access, Internet pages from which the user’s system accesses our website, Internet pages that are accessed by the user’s system via our website, clickstreams.

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

3. PURPOSE OF DATA PROCESSING

Temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. For this purpose, the user’s IP address must remain stored for the duration of the session.

Data is stored in log files to ensure the functionality of the website. We also use the data to optimize the website and to ensure the security of our information technology systems. The data is not analyzed for marketing purposes in this context.

4. LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA

For the purpose of this website, our data processing is based on the following legal bases:

The legal basis for the temporary storage of data and log files is Art. 6 para. 1 lit. f GDPR, as the storage is necessary to safeguard a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest.

5. DURATION OF STORAGE

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or anonymized so that it is no longer possible to identify the accessing client.

6. POSSIBILITY OF OBJECTION AND REMOVAL

The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, the user has no option to object. If the user wishes to prevent future and further storage, they must leave the website and refrain from accessing this website in the future.

7. USE OF COOKIES

Our website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user’s computer system. When a user accesses a website, a cookie may be stored on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.

The purpose of using cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these it is necessary that the browser is recognized even after a page change.

We need cookies for the following applications:

Adoption of language settings, user-friendly design of the website, improvement of navigation, optimization of use, statistical evaluation of use via Google Analytics.

The following data is stored and transmitted in the cookies:

Language settings and information in the contact form.

The user data collected by technically necessary cookies is not used to create user profiles.

In addition to the technically necessary cookies, we also use technically unnecessary cookies that enable an analysis of the user’s surfing behavior. The following data is processed in this way:

Search terms entered, frequency of page views, use of website functions.

Analysis cookies are used for the purpose of improving the quality of our website and its content. Through the analysis cookies, we learn how the website is used and can thus constantly optimize our offer.

When accessing our website, the user is informed about the use of cookies for analysis purposes and his consent to the processing of the personal data used in this context is obtained. In this context, reference is also made to this privacy policy.

Cookies are stored on the user’s computer and transmitted by it to our website. As a user, you therefore have full control over the use of cookies. You can deactivate or restrict the transmission of cookies by changing the settings in your web browser. Cookies that have already been saved can be deleted by the user at any time via their web browser. This can also be done automatically.

If cookies are deactivated for our website, it may no longer be possible to use all functions of the website to their full extent.

8TH NEWSLETTER

You can subscribe to a free newsletter on our website. The option to receive newsletters is also available as part of an order process and when contacting us on our website.

When you register for the newsletter, the following data from the input screen is transmitted to us:

Name of the user, function, employer, type of gastronomy, email address, country, zip code, language, date and time of registration, consent to the privacy policy.

The legal basis for the processing of data after registration for the newsletter by the user is Art. 6 para. 1 lit. a GDPR (consent of the data subject).

No data is forwarded to third parties in connection with the data processing for the sending of newsletters, with the exception of the Bell Food Group, i.e. the group of companies to which we belong. The data is forwarded for the purpose of storage in central data centers of the Bell Food Group and for the preparation of analyses and strategies for the business activities of the Bell Food Group. The data may be transferred to another EU or EEA country or to Switzerland.

The purpose of collecting the user’s email address is to deliver the newsletter. The collection of other personal data as part of the registration process serves to prevent misuse of the services or the email address used and to document compliance with the GDPR.

The user’s personal data in connection with the newsletter will be deleted as soon as it is no longer required for the purpose for which it was collected, i.e. the user unsubscribes from the newsletter.

The subscription to the newsletter can be canceled by the user concerned at any time. For this purpose, there is a corresponding link in every newsletter as well as an input mask on the website at
http://newsletter-hilcona-en.mail-eur.net/
http://newsletter-hilcona.mail-eur.net/
http://newsletter-hilcona-fr.mail-eur.net/
. This also makes it possible to withdraw consent to the storage of personal data collected during the registration process.

9. CONTACT FORM, TELEPHONE AND E-MAIL CONTACT

There is a contact form on our website that can be used to contact us electronically. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. These data are

Name of the user, email address, address, title, IP address, date and time of registration, consent to the privacy policy and the user’s request.

Alternatively, contact can be made via the e-mail address provided or by telephone. In this case, the user’s personal data transmitted with the e-mail or by telephone will be stored, in particular the e-mail address or telephone number.

No data is passed on to third parties in this context, with the exception of the Bell Food Group. The data is forwarded for the purpose of storage in central data centers of the Bell Food Group and for the preparation of analyses and strategies for the business activities of the Bell Food Group. The data may be transferred to another EU or EEA country or to Switzerland.

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR.

The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 lit. f GDPR. If the e-mail contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR.

The processing of the personal data from the input mask serves us solely to process the contact. If you contact us by email, this also constitutes the necessary legitimate interest in processing the data.

The other personal data processed during the sending process is used to prevent misuse of the contact form and to ensure the security of our information technology systems.

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input screen of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

The user has the option to revoke their consent to the processing of personal data at any time. If the user contacts us by email, they can object to the storage of their personal data at any time by sending an email to Foodservice@hilcona.com or data-protection@hilcona.com. In such a case, the conversation cannot be continued. If, on the basis of the communication that has already taken place, an action has been taken that triggers legally binding consequences for us or the person concerned, we are entitled to refuse a request for deletion if we can base the data processing on one of the legal bases mentioned in Article 6 GDPR.

All personal data stored in the course of contacting us will be deleted in this case.

10. RIGHTS OF THE USER

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis us as the controller:

Right to information
You can request confirmation from us as to whether personal data concerning you is being processed by us. If such processing is taking place, you can request the following information from us:
– the purposes for which the personal data are processed;
– the categories of personal data that are processed;
– the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
– the planned duration of storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the storage period;
– the existence of a right to rectification or erasure of the personal data concerning you, a right to restriction of processing by us or a right to object to such processing;
– the existence of a right of appeal to a supervisory authority;
– all available information on the origin of the data if the personal data are not collected from the data subject;
– the existence of automated decision-making including profiling in accordance with Art. 22 para. 1 and 4 GDPR and – at least in these cases – meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

You have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate safeguards pursuant to Art. Art. 46 GDPR in connection with the transfer.

Right to rectification
You have the right to obtain from us the rectification and/or completion of inaccurate or incomplete personal data concerning you. We must carry out the rectification without delay as soon as you have informed us of the correct way to record this data.

Right to restriction of processing
Under the following conditions, you may request the restriction of the processing of personal data concerning you:
– if you contest the accuracy of the personal data concerning you for a period enabling us to verify the accuracy of the personal data;
– the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
– we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims; or
– if you object to the processing pursuant to Art. 21 para. 1 GDPR and it is not yet certain whether our legitimate reasons outweigh your reasons.

If the processing of personal data concerning you has been restricted, such data may only be processed – apart from being stored – with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by us before the restriction is lifted.

Right to erasure
You have the right to obtain from us the erasure of personal data concerning you without undue delay and we shall have the obligation to erase personal data without undue delay where one of the following grounds applies:
– The personal data concerning you are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
– You withdraw your consent on which the processing is based according to Art. 6 para. 1 lit. a GDPR. Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for the processing.
– You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR.
– The personal data concerning you has been processed unlawfully.
– The deletion of personal data concerning you is necessary to fulfil a legal obligation under Union law or the law of the Member States to which we are subject.
The personal data concerning you have been collected in relation to the offer of information society services referred to in Article 8(1) GDPR.

If we have made the personal data concerning you public and we are obliged pursuant to Art. Art. 17 para. 1 GDPR, we shall take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform data controllers who process the personal data that you as the data subject have requested the deletion of all links to this personal data or of copies or replications of this personal data.

The right to erasure does not exist if the processing is necessary
– for exercising the right of freedom of expression and information;
– for compliance with a legal obligation which requires processing by Union or Member State law to which we are subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
– for reasons of public interest in the area of public health pursuant to Art. 9 (2) lit. 2 lit. h and i and Art. 9 para. 3 GDPR;
– for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Art. Art. 89 para. 1 GDPR, insofar as the right referred to in section a) is likely to render impossible or seriously impair the achievement of the objectives of that processing, or
– for the establishment, exercise or defense of legal claims.

If you have asserted the right to rectification, erasure or restriction of processing against us, we are obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right vis-à-vis us to be informed about these recipients.

Right to data portabilityYou have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from us to which the personal data has been provided, where
– the processing is based on consent pursuant to Art. 6 para. 1 lit. a DS-GVO or Art. 9 para. 2 lit. a DS-GVO or on a contract pursuant to Art. 6 para. 1 lit. b DS-GVO is based and
– the processing is carried out by automated means.

In exercising this right, you also have the right to obtain that the personal data concerning you be transferred directly by us to another controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

Right to object
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Art. 6 para. 1 lit. e or f GDPR; this also applies to profiling based on these provisions.

We will no longer process the personal data concerning you unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing.

If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

In connection with the use of information society services, you have the option of exercising your right to object by means of automated procedures that use technical specifications.

Right to revoke the declaration of consent under data protection law
You have the right to revoke your declaration of consent under data protection law at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Automated individual decision-making, including profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision
– is necessary for entering into, or the performance of, a contract between you and us,
– is authorized by European Union or Member State law to which we are subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests, or
– is based on your explicit consent.

However, these decisions may not be based on special categories of personal data pursuant to Art. 9 para. 1 GDPR, unless Art. 9 para. 2 lit. a or g GDPR applies and suitable measures to safeguard your rights and freedoms and legitimate interests are in place.

With regard to the cases mentioned, we take appropriate measures to protect the rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person on our part, to state your own position and to challenge the decision.

Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.

The supervisory authority with which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

11. USE OF SOCIAL MEDIA PLUGINS

This website uses Facebook social plugins, which are operated by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The integrations are recognizable by the Facebook logo or the terms “Like”, “Like”, “Share” in the Facebook colors (blue and white). Information on all Facebook plugins can be found in the following link: https://developers.facebook.com/docs/plugins/

The plugin establishes a direct connection between your browser and the Facebook servers. The website operator has no influence whatsoever on the nature and scope of the data that the plugin transmits to the servers of Facebook Inc. transmits. You can find information on this here: https://www.facebook.com/help/186325668085084

The plugin informs Facebook Inc. that you have visited this website. There is a possibility that your IP address will be stored. If you are logged into your Facebook account during your visit to this website, this information will be linked to it.

If you use the functions of the plugin – for example by sharing or “liking” a post – the corresponding information is also transmitted to Facebook Inc. will also be transmitted. If you want to prevent Facebook. Inc. from linking this data to your Facebook account, please log out of Facebook before visiting this website.

This website also uses Twitter buttons. These are operated by Twitter Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA). If you visit a page that contains such a button, a direct connection is established between your browser and the Twitter servers. The website operator therefore has no influence over the nature and scope of the data that the plugin transmits to the Twitter Inc. transmits. According to Twitter Inc. only your IP address is collected and stored. Information on the handling of personal data by Twitter Inc. can be found here: https://twitter.com/privacy?lang=de

Our website uses so-called social plugins (“plugins”) from Instagram, which is operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). The plugins are marked with an Instagram logo, for example in the form of an “Instagram camera”
. An overview of the Instagram plugins and their appearance can be found here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges

When you access a page on our website that contains such a plugin, your browser establishes a direct connection to Instagram’s servers. The content of the plugin is transmitted by Instagram directly to your browser and integrated into the page. Through this integration, Instagram receives the information that your browser has accessed the corresponding page of our website, even if you do not have an Instagram profile or are not currently logged in to Instagram. This information (including your IP address) is transmitted directly from your browser to an Instagram server in the USA and stored there.

If you are logged in to Instagram, Instagram can directly associate your visit to our website with your Instagram account. If you interact with the plugins, for example by clicking the “Instagram” button, this information is also transmitted directly to an Instagram server and stored there. The information is also published on your Instagram account and displayed there to your contacts.

The purpose and scope of the data collection and the further processing and use of the data by Instagram as well as your rights in this regard and setting options to protect your privacy can be found in Instagram’s data protection information: https://help.instagram.com/155833707900388/

If you do not want Instagram to assign the data collected via our website directly to your Instagram account, you must log out of Instagram before visiting our website. You can also completely prevent the Instagram plugins from loading with add-ons for your browser, e.g. with the script blocker “NoScript” (http://noscript.net/).

12. GOOGLE ANALYTICS

This website uses the “Google Analytics” service provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA) to analyze the use of the website by users. The service uses “cookies” – text files that are stored on your end device. The information collected by the cookies is generally sent to a Google server in the USA and stored there.

IP anonymization is used on this website. The IP address of users is truncated within the member states of the EU and the European Economic Area. This shortening eliminates the personal reference of your IP address. As part of the contract data agreement that the website operators have concluded with Google Inc. Google Inc. uses the information collected to analyze website usage and website activity and to provide services related to internet usage.

You have the option of preventing cookies from being stored on your device by making the appropriate settings in your browser. There is no guarantee that you will be able to access all functions of this website without restrictions if your browser does not allow cookies.

Furthermore, you can use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. and used by Google Inc. The following link will take you to the corresponding plugin:
https://tools.google.com/dlpage/gaoptout?hl=de

Click on the link above to download an “opt-out cookie”. Your browser must therefore allow the storage of cookies. If you delete your cookies regularly, you will need to click on the link again each time you visit this website.

Here you can find further information on the use of data by Google Inc.: https://support.google.com/analytics/answer/6004245?hl=de

BUSINESS PARTNER INFORMATION

We, Hilcona AG, collect the following data of natural persons who contact us or are in contact with us on the part of the business partner in connection with our relationships with – also potential and future – business partners (e.g. customers, consultants, suppliers, service providers):

Surname, first name, title, e-mail address, telephone number (incl. extension and cell phone), fax number, Skype address and social media profiles.

Of the above categories of data, we only collect in specific cases the data that the business partner concerned offers us voluntarily or we receive the personal data from a third party with the indication that this person is our contact person on the part of the business partner.

There is no automated decision-making, including profiling.

The data is processed within the Bell Food Group and the Coop Group, to which we belong, in the territory of the European Economic Area and Switzerland; in favor of Switzerland, an adequacy decision (2000/518/EC) was adopted by the European Commission within the meaning of Art. 45 para. 1 GDPR was adopted. Third parties have access to personal data in connection with the IT technology used on our site and on the business partner’s site, in particular manufacturers of IT systems, hosting providers, providers and manufacturers/providers of applications (“apps”) for desktops and telephones.

The data will be stored for a period of 5 years, starting from the date of the last contact with the data subject.

Failure to provide the data has no effect on legal relationships; it is simply not possible for us to contact the person and maintain business and social contact.

The data subject has the right to information about the personal data of the data subject processed by us and to rectification or erasure or restriction of processing. The data subject also has the right to object to the processing and the right to data portability. The data subject can lodge a complaint with a supervisory authority at any time if they believe that we are not processing personal data in accordance with applicable data protection law.

The data subject may withdraw consent at any time, but this shall not affect the lawfulness of processing based on consent before its withdrawal. Deletion of the data is subject to the conditions set out in Art. 17 GDPR.

Person responsible

Hilcona AG
Bendererstr. 21
9494 Schaan
Principality of Liechtenstein

Data protection officer

Birgit Schmidinger
birgit.schmidinger@hilcona.com
+41 58 895 92 91

Representative of the controller on the territory of the European Union:

Bell Deutschland GmbH & Co. KG
Brookdamm 21
21217 Seevetal
Germany
www.bellfoodgroup.com
Tel. +49 40 768 00 50
Fax +49 40 768 005 301
datenschutz-de@bellfoodgroup.com